Consort Display Group is committed to offering the industry’s best customer service.
At Consort Display Group, we’re steadfastly committed to ensuring that our customers are fully satisfied with their purchases. With the confidence that we have in our catalog of high-quality display products, we offer competitive cancellation and return policies, with individual brands covered by comprehensive warranties. If you have concerns about your order, questions about our products, or are interested in learning more about their ability to benefit your business, we encourage you to reach out to us via our contact page.
Please see the warranty information for individual products on their respective websites.
Cancellation of Orders
Cancellation of an order for stock inventory products is subject to a 15% re-stocking fee. Cancellation of an order for custom products is subject to a 25-100% cancellation fee. The cancellation fee for custom products is determined by both the time the cancellation was received and the resale potential for the custom product. Cancellation fees are confirmed at the time the cancellation is received by Consort.
To ensure proper handling and to avoid confusion, no merchandise may be returned without prior written authorization from Consort in the form of a Consort issued Return Merchandise Authorization (RMA) number. Returned items may be subject to a 15% restocking fee, depending on the product line, complexity of the original order, packing procedures and materials for that order. Returned merchandise must be in new and unused condition. Collect shipments will be refused. Buyer agrees to pay return freight and/or reasonable storage charges for the merchandise returned without prior authorization regardless of the merits of the return. Liability for lost or damaged merchandise rests with the Buyer until such return is duly authorized and accepted by Consort.
Buyer agrees to examine the product delivered from Consort immediately upon receipt. Buyer agrees to advise Consort of any product quality or quantity disputes within 3 business days of receipt. Buyer will examine immediately upon receipt each Consort invoice and statement and will advise Consort of any disputed pricing, transactions or statements within 10 business days of receipt, together with a written statement specifying the reasons for such dispute. Failure to notify Consort of any dispute or of damaged goods within these time parameters shall constitute a complete waiver of any such disputes.