Consort Display Group

Customer Service

Cancellation of Orders

Cancellation of an order for stock inventory products is subject to a 15% re-stocking fee. Cancellation of an order for custom products is subject to a 25-100% cancellation fee.

The cancellation fee for custom products is determined by both the time the cancellation was received and the resale potential for the custom product. Cancellation fees are confirmed at the time the cancellation is received by Consort.

Return Policy
To ensure proper handling and to avoid confusion, no merchandise may be returned without prior written authorization from Consort in the form of a Consort issued Return Merchandise Authorization (RMA) number. Returned items may be subject to a 15% restocking fee, depending on the product line, complexity of the original order, packing procedures and materials for that order. Returned merchandise must be in new and unused condition. Collect shipments will be refused. Buyer agrees to pay return freight and/or reasonable storage charges for the merchandise returned without prior authorization regardless of the merits of the return. Liability for lost or damaged merchandise rests with the Buyer until such return is duly authorized and accepted by Consort.

Inspection Policy
Buyer agrees to examine the product delivered from Consort immediately upon receipt. Buyer agrees to advise Consort of any product quality or quantity disputes within 3 business days of receipt. Buyer will examine immediately upon receipt each Consort invoice and statement and will advise Consort of any disputed pricing, transactions or statements within 10 business days of receipt, together with a written statement specifying the reasons for such dispute. Failure to notify Consort of any dispute or of damaged goods within these time parameters shall constitute a complete waiver of any such disputes.

Warranty Policy
Please See Warranty Information for each individual product on respective website pages.

Abstracta Warranty

Abstracta products are warranted against failure to defects in materials or workmanship effective from the date of invoice for the durations specified below. Connectors, tubes and accessories are warranted for one (1) year.

Shelving is not warranted against scratches or breakage after the product has been received. Lighting fixtures (excluding light bulbs) are warranted for six months.

Warranty protection is voided when product is used or installed in any manner contrary to Abstracta specifications and/or instructions or when product is altered or modified in any way. Defective product covered by warranty may need to be returned to Abstracta, at owner’s expense, for inspection and warranty certification.

A Return Merchandise Authorization number must be obtained from Customer Service prior to returning any product or warranty will be voided.

Defective product will be repaired or replaced, at Abstracta’s discretion, and returned to the customer via standard UPS Ground transportation, at Abstracta’s expense.